Privacy Policy

Last updated: 13 August 2026

We understand and respect your privacy, and want to make your experience of visiting our website and using our services a great one. This Privacy Policy describes what personal information of our website visitors (collectively, “Users”) is collected, and how and when it might be used or shared by Lamda Infotech (“website”, “site”, “we”, “us”, “our”).

Please go through this Privacy Policy carefully to understand how we collect, use, spread, protect or otherwise manage your personal information in line with our websites and databases.

Using our mobile apps? Sections 1 to 12 below cover our website. The disclosures for the Lamda CRM Android application — including location, background location, camera, microphone, call recording and call log data — are set out under Lamda CRM mobile application.

We collect information

When you access our website, our web server saves data of your activities on the site. The saved data stays on the server until it is automatically deleted, and can be accessed by authorized professionals for evaluation of statistical purposes and to enhance our web offerings.

When we will collect the information

We collect information when you fill the web form on our website or subscribe to our newsletters. We may also collect your personally identifiable information included in your account from social networks owned and operated by any third party, which you have permitted the social network to share. We encourage you to review your profile information that can be accessed from social networking sites — including but not limited to Facebook, Twitter and LinkedIn — belonging to any third party service providers. We do not sell, rent, trade or lease your personal details to any third party service for commercial purposes.

How we use the data

Lamda Infotech takes care in handling the data you entrust to us. We use your details only to provide information relating to our products and services, inform you regarding modifications in our site which could be of your concern, conform to any contractual commitment we made to you, and send you newsletters, promotional offers, etc.

Lamda CRM mobile application

This section applies to the Lamda CRM Android application, published on Google Play under the package name com.lamdainfotech.crm (“the App”). Lamda CRM is a business application supplied to organisations for use by their own employees. Accounts are created by your organisation’s administrator and the App is not open to public sign-up. Your employer is the controller of the data collected through the App; Lamda Infotech processes that data on their behalf.

Location data, including background location

The App collects precise location data, including in the background — that is, while the App is closed or not in use. This happens only while your organisation has GPS tracking enabled for your account, and only after you have accepted the in-app location disclosure and granted the relevant Android permissions.

What is collected:

• Precise location (GPS, ACCESS_FINE_LOCATION) — latitude, longitude, accuracy, speed and timestamp.
• Approximate location (ACCESS_COARSE_LOCATION) — used as a fallback where precise location is unavailable or not granted.
• Background location (ACCESS_BACKGROUND_LOCATION) — the same location points, recorded periodically while the tracking service is running, including when the App is minimised, when the screen is off, and after the device restarts. A permanent notification is shown on your device whenever background location tracking is active.

Why it is collected:

• Field staff tracking — so your organisation can see the location and travel route of field employees during working hours, for work allocation, travel-distance calculation and staff safety.
• Attendance check-in and check-out — a single location point is captured at the moment you mark attendance, to confirm where the check-in took place.
• Client and school visit records — location is attached to visit and activity records, and used to show nearby client sites on a map.

Your control over location: the App shows a disclosure screen explaining background collection before any location permission is requested, and never requests location permission before you accept it. You may decline, choose “While using the app” instead of “Allow all the time”, stop tracking from within the App, or revoke permissions at any time in Android Settings → Apps → Lamda CRM → Permissions. Location data is never used for advertising or profiling, and is never sold or shared with data brokers.

Camera and photos

• Camera (CAMERA) — used to capture an attendance selfie confirming employee identity at check-in, and to photograph documents, delivery proof and attachments you choose to add to CRM records.
• Photos and files you select — images and documents you deliberately attach to a record are uploaded to your organisation’s account.

The camera opens only in response to a deliberate action by you. The App does not capture photos or video in the background.

Microphone, call recordings and call logs

• Microphone (RECORD_AUDIO) — used solely to record business phone calls to and from CRM contacts, where your organisation has enabled call recording. The microphone is never used outside an active phone call.
• Call log (READ_CALL_LOG) and phone state (READ_PHONE_STATE) — read to detect when a call to a CRM contact starts and ends, and to log the number, direction, timestamp and duration of business calls against the matching customer record.
• Audio files on the device (READ_MEDIA_AUDIO, and READ_EXTERNAL_STORAGE on older Android versions) — on handsets whose manufacturer saves calls into a system folder, the App reads recordings from that folder so they can be attached to the matching call record. Only files in the configured call-recording folder are read; personal music, voice notes and other audio are not accessed.

Call recordings and call logs are uploaded to your organisation’s server and are visible to its managers and administrators. You are responsible for complying with the call-recording laws that apply in your jurisdiction, including informing the other party where required. Call recording can be disabled by your organisation, and these permissions can be revoked at any time in Android Settings.

Account and CRM data

• Account information — your name, mobile number, email address and role, created by your organisation’s administrator.
• Authentication data — session tokens issued at login. These are stored only on your device, are excluded from Android cloud backup and device-to-device transfer, and are cleared on logout.
• Business records you create or view — clients, contacts, deals, tasks, activities, expenses, collections, contracts, ID card orders, invoices, and their notes and attachments.

Device, notification and diagnostic data

• Push notification token — a Firebase Cloud Messaging token identifying your device installation, used to deliver task, approval and message notifications.
• Device information — device model, Android version, app version and battery status, shown to your administrator as device status and used for support.
• Crash reports — collected through Firebase Crashlytics, tagged with your numeric user ID only; your name and mobile number are not sent to the crash reporting service.
• Usage analytics — aggregate app interaction data collected through Firebase Analytics. The App does not use an advertising ID and carries no advertising.

Biometrics

The optional fingerprint app lock uses the Android biometric system. Your fingerprint or other biometric data never leaves your device, is never transmitted to us, and is not accessible to the App — Android only reports whether the unlock succeeded.

How app data is shared

• With your organisation — data collected through the App is visible to authorised managers and administrators of the organisation that issued your account, subject to role-based access controls.
• With service providers that operate parts of the service for us: Amazon Web Services (servers, database and file storage), Google Firebase (push notifications, crash reporting, analytics) and Zoho Mail (transactional email).
• Where required by law — in response to a valid legal request.

We do not sell, rent or trade personal data collected through the App, and we do not share it with any third party for advertising or marketing purposes.

Storage, security and retention

• Data is stored on Amazon Web Services infrastructure in the Asia Pacific (Mumbai) region.
• All transmission between the App and our servers is encrypted using HTTPS/TLS; files are stored in AWS S3 with server-side encryption.
• Access is protected by expiring JWT authentication tokens and role-based access control.
• CRM records are retained while your organisation’s account is active; location history and call recordings are retained for the period your organisation configures; crash and analytics data are retained for up to 90 days.

Your rights and app data deletion

You may access and correct your personal data through the App or your administrator, and withdraw permission for location, camera, microphone, call log and notifications at any time in Android Settings → Apps → Lamda CRM → Permissions.

To request deletion of your account and associated personal data, email support@lamdainfotech.com from your registered email address, or ask your organisation’s administrator to raise the request. Requests are actioned within 30 days. As your employer controls the account, we confirm the request with them before deleting records they are required to retain.

Children

Lamda CRM is a workplace application intended only for adults aged 18 and over. We do not knowingly collect personal information from children.

Changes to our Privacy Policy

We will occasionally change or update our Privacy Policy to comply with changing internet usage practices. We recommend you check our Privacy Policy every time you visit our website to make sure you are aware of our current policy. Your continued use of our site means you accept the updated Privacy Policy. You may request us to delete your personal data at any time, but in that case you may not be able to use certain portions of our website or services. If we delete any information about a User, it will be deleted from our active database but may remain in our archives — we may retain this information for fraud prevention or legal purposes.

Contact us about privacy

If you have any questions regarding our privacy practices, or would like to confirm the accuracy of the information you have provided, please send an email to info@lamdainfotech.com. Please be assured that we take your concerns about privacy quite seriously, and we intend to take every reasonable effort to protect it.